Frequently Asked Questions for Parents
See below for answers to your questions regarding payments, check-in and check-out procedures, sending mail, and other frequently asked questions.
Registration, Payment and Forms
What are the policies on refunds or cancellations?
Please notify the camp office immediately if you need to cancel your child’s enrollment. Fees paid before the May deadline, minus the $150 non-refundable deposit for overnight camp and/or the $50 non-refundable deposit for day camp will be refunded to you. After the payment deadline, all money paid is nonrefundable. On a case by case basis, refunds may be made at the discretion of the Camp Director. Cancellations requests must be submitted to the camp office in writing. Conditions for refunds may include prolonged illness or accidents which preclude camp participation. In such event, refunds may be made on a pro-rated basis for the remaining portion of the session. Homesickness / head lice are not conditions for refund.
My son’s friend is attending camp. Can they be in the same cabin? Yes. Coming to camp with a friend can add to the camp experience. However, only one mutual request will be granted. Campers requesting each other must have birth dates with 18 months of each other in order to ensure an age-appropriate experience. The parents of both children must make the request, and large groups of friends will not be allowed. This is to enhance the experience of camp for all campers, and we believe part of being at camp is making new friends.
How do I apply for financial assistance? You must fill out a financial aid application. It is important that all required documentation is provided or your financial assistance request cannot be processed. The application is part of the online registration. You can find the letter which more fully explains the process here, and if you prefer, a paper version of the application form here. Please contact Brian in the camp office at 802-652-8180 if we can help in any way.
What types of discounts do you offer? Camp Abnaki and the Greater Burlington YMCA offer the following discounts:
- YMCA members save $50 off their total amount due.
- Families registering multiple children receive a discount of $50-$170, depending upon length of session. The discount applies to the session with the lowest cost.
- Full time employees of the Greater Burlington YMCA are eligible for a discount.
- Eligible military families receive a discount off of tuition. Please contact the camp office to determine eligibility.
- Families receiving financial assistance are not eligible for these discounts.
Can I use state childcare subsidy to help pay for camp? Unfortunately the state of Vermont does not license resident camps. Therefore, state childcare subsidy funds cannot be used.
When is my balance due for camp? All camp balances are due May 3, 2022. Registrations made after the deadline will require payment in full at least two weeks prior to camp. To make a credit card payment anytime, log into your Camp Abnaki account, stop by the Greater Burlington YMCA or call our business office at 802-652-8180. To make a payment for camp click here.
What forms of payment do you accept? You can pay for camp by cash, check, or one of the following credit cards: VISA, Mastercard, Discover Card, or American Express. Click here to make a payment.
When are my son’s camp forms due? Camp forms (health form, camper confidential, health insurance card, etc.) are due three weeks prior to attending camp. All forms must be completed before you son will be allowed to attend camp. If we can help with any of the forms in any way, please contact the camp office by calling 802-652-8180 or e-mail by clicking here.
How do I upload forms to my account? To upload a document to your account please follow the following steps.
- Log into your online account by clicking here
- Pull down the “Additional Options” tab at the top of the page
- Click on the “Document Center“
- Choose the file you would like to upload
- Follow directions after the upload
If already signed in to your account you can go directly to the Document Center by clicking here.
Why does Camp Abnaki require that my son have a physical exam within 24 months prior to attending? It is our responsible to ensure that all members of our community are healthy ready to attend camp. This form has to be completed in full for all campers and staff to participate in camp.
In order to adequately process camper information, all forms must be completed and received in the camp office three weeks prior to attending camp. The single-page health form must be filled out by the parent and signed by a physician for the camper to attend. All campers and staff must have an exam from a licensed medical professional within 24 months prior to camp attendance. Even if your camper has completed this one page health form within the last 24 months, they have to have a new form completed each year. They don’t have to necessarily have a new exam, but the form needs to be filled out annually by the doctor. Visit the Document Center, via your UltraCamp account, to access all forms. You can upload all forms in the Ultra Camp Document Center. We recommend keeping a copy of this form for your records.
Check In / Check Out
What time do I drop off my son? Check in is on the first Sunday of your son’s session. Check in time is from 12:00 p.m. to 4:00 p.m. You will be assigned a check in time via e-mail prior to camp. Please notify the camp office if you think you will not be able to make your assigned time.
What is the check-in procedure? Check-in begins at the front gate, where the Assistant Camp Director will give you the village your son(s) have been assigned to. After parking in the designated area, members of the Camp Abnaki staff and Counselor-in-Training program will help move your luggage to your son’s village. While that is occurring, campers and their families proceed to the Administration Building to meet the Camp Director, undergo a quick health screening. If needed, families then see the camp nurse to drop off medications or ask any questions they have. The camp store is also open to see or make a purchase.
From the Administration Building, you proceed to your village. Upon entering the village, you will be greeted by the Village Leader, who will give you the specific cabin assignment and introduce you to the counselor in charge of the cabin. Once your son is settled in, you are free to depart camp.
The process typically takes about 45 minutes, but may vary depending upon when families arrive.
Can I drop my son off early? No. Camp does not offer early check in.
What time do I pick him up? Check out is on the second Friday for two week sessions and on Saturday morning for session 4a. Check out time is from 3pm to 5pm for two week sessions and from 9 to noon for session 4a. You will be sent an e-mail prior to check out with detailed instructions.
Will the camp store be open during check in/check out? Yes. The camp store will be open during those times.
Can you tell me about the staff?
Each member of our staff is hired after extensive interviews and multiple background checks. Counselors are chosen for their understanding of boys, emotional maturity, and moral values. Every staff member serves as a positive role model for youth and we take seriously the responsibility we have. Staff are recruited from around the country and around the world, providing campers with an opportunity for an intercultural experience while staying close to home.
Our staff participate in an intensive, 10 day staff training program which includes instruction in group dynamics, skill development, behavior management, safety, and much more. In keeping with adopted policies of the YMCA, all staff also receive training in how to prevent, identify, & report incidents of child maltreatment. All aquatic programs and activities are supervised by trained certified life guards.
How do I send mail or a care package to my son? You can send mail or packages using standard carriers (USPS, UPS, FedEx) or drop them off at camp during check in. Mail is delivered to campers daily after lunch. Please be sure to include the name of your son’s cabin on any correspondence to ensure prompt delivery. Please send mail to:
Camper Name, Camper Village
YMCA Camp Abnaki
1252 Abnaki Road
North Hero, VT 05474
What should I include in a care package? What shouldn’t I include? Care packages are a great way to show your child you are thinking of him at camp. Care packages can include snacks (home baked goods are always popular), including cookies, brownies, fruit snacks, etc. Please include enough snacks in a care package for your son to share with all of his cabin mates. We ask that care packages not include any items containing candy, soda, or other items prohibited at camp.
Camp is a “Nut Aware” facility. Peanuts and tree nuts are allowed on camp except for the Dining Hall. We ask that you please be aware of potential nut allergies when bringing/sending products with nuts to camp. The Dining Hall will not produce food made with nuts and is a nut free area. Some foods in the dining hall may be produced in a setting that processes nuts (IE… Hershey’s bars, etc). Items containing nuts may be sold in the camp store (pre-packaged).
Can I send email to my son? Yes, you can send him an e-mail through your online account. Click here to send an e-mail to your camper? Please make sure his name and village are in the subject line.
What is the best way to see pictures of camp? The best way to see pictures is to like us on Facebook or sign in to our secure photo gallery. We post pictures daily on our Facebook page and daily on our photo gallery. Our goal is to post a variety of pictures throughout the week to help get a flavor of camp.
Can I call my son and talk to him? We recommend that contact between parent and child during camp be done through letters. Speaking to a parent can cause a camper to become homesick and disruptive to his camp experience. For many campers, increased independence from parents is a primary benefit of camp. Thank you in advance for your understanding with this sensitive topic.
Last year, my son’s Village Leader called to tell me how he is doing. Can I expect the same call this year? Village Leaders call the parents of all first time campers as part of their responsibilities. It is not standard practice to call the parents of returning campers unless there is an issue that needs to be discussed.
What do you sell in the camp store? The camp store offers a wide variety of merchandise, including hats, t-shirts, sweatshirts, water bottles, frisbees, dog tags, and more. 5×7 photos of your son’s cabin group will be available for purchase during check out. Campers can also purchase snacks and drinks from the camp store.
Have a question we didn’t answer? Contact Brian in the camp office at (802) 652-8180.